Idea

E. M Scott suggested Dec 30, '14 matt-alioto commented Jun 17, '20

Control ring order of Desktop App and Mobile App.

Or allow us to customize the order we want our devices to be used in.

Why is user, call handling and forwarding so the "softphone and smart phones" is hard coded to be rung first before the other devices. Softphone should be separated smart phones and allow the user to determine the order.

Allow us to customize our call flow for each device: desktop app, smartphone, and hardphone.

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united-portraits commented Apr 28, '15

This reply was created from a merged topic originally titled Ring my desk phone first, then my mobile ringcentral app. So here's my problem.

The RingCentral app on the iPhone is great, because it is connected the phone system, making transferring very easy, parking calls, etc.

The problem is that I only see a setting to ring the app on the smarphone FIRST. I want the deskphone to ring, and then after a certain number of rings, ring the mobile app on my smartphone.

I can make it so that it rings the office first, but then when it "fowards" the call to my phone, it just rings like a normal number, and doesn't ring the mobile app. So if I need to transfer or park a call, I can't.

Any ideas? Am I missing something?

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hope-mccampbell15584 commented · Apr 15, 2019 at 09:19 PM

Why has this not been fixed, it has been 4 years. I need this feature, it was the whole purpose of getting your service.

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shay-hass12 commented · Jun 17, 2019 at 10:17 PM

Agree, This function should be available

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lance-reimer commented · Jan 14, 2020 at 10:33 PM

I agree, this function needs to be fixed asap. For my application it renders the mobile app virtually useless.

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matt-alioto commented · Jun 17, 2020 at 10:25 PM

Yes it is pretty strange to design the system to work this way.

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kim commented Apr 28, '15

If you want the option to customize the order of how the devices ring, please VOTE in the upper right corner to request this.

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Ashlynn Kaplan commented Apr 28, '15

From what I have seen on an other, rather long thread, is that is just isn't available yet.

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mike commented · Apr 28, 2015 at 09:22 PM

Correct. It's not available at this time. The thread you mention has been merged into this one in order to combine the "likes".

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hannah commented May 1, '15

This reply was created from a merged topic originally titled Why are my voicemail messages are directed to my mobile phone and not RingCentral.... I've had this issue before, but I think it is more consistently happening. I currently have several RingCentral extensions forwarded to my cell phone. When I am unable to answer, most of the time, when a customer leaves a voicemail, it ends up on my cell phone's voicemail (not my RingCentral account).

Is this a common issue? Are there any known solutions?

Thank you!

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Christina Mager Apfel commented Jun 29, '15

This reply was created from a merged topic originally titled Hardphone no longer rings on incoming calls. I have a Polycom VVX 310. Recently, it stopped ringing when I have an incoming call. Does anyone have any insight on how to resolve this issue?

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trisha commented Jul 13, '15

We have the same need, to ring the Desktop phones first, then the mobile app second....this seems like such a very basic call handling request, I find it baffling that it require "likes" to have this added to a future update, but if that's what it takes, then +1 from me.

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ringcentral35 commented · Jul 13, 2015 at 03:44 PM

+1 from me.

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renee-bugbee3061 commented · Oct 13, 2016 at 01:49 PM

+100 - seriously doesn't make sense. Call my mobile and computer to see if I'm walking around before checking to see if I'm at my desk, then call my desk is hard programmed? I'm liking and commenting a bunch to try to move this up - this has been requested for over a year ?

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james-luster13218 commented · Dec 19, 2018 at 11:58 PM

It's hard for me to believe this issue is so old and has still not been fixed. I'm trying to fix it and came across this thread. I need the phone to ring at my desk before going anywhere else, or at least be able to ring simultaneously on the app and desk phone. Why are you forced to let it ring to your mobile app before your desk?

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lee2 commented · Dec 20, 2018 at 01:17 PM

James, Under Call Handling and Forwarding if you set the order to simultaneously and then set the Desktop and Mobile app to 0 rings / 0 Secs they will ring at the same time.

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danno1 commented Oct 13, '15

This reply was created from a merged topic originally titled Sequential routing, no simultaneous android/PC ringing. The system currently supports simultaneous soft android and soft PC ringing when an extension is dial directly, but not upon sequential transfer. There is no workaround in call handling or groups. Seems like a basis feature is missing here. This is important, because small business owners (your niche) are sometimes sitting at their desks and sometimes walking around with their mobiles.

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danno1 commented · Oct 13, 2015 at 02:59 PM

My post was merged here. To be clear, my Android does not ring if the call is forwarded due to no answer on the previous sequentially ordered soft phone. This is clearly a missing feature. My android will ring if transferred manually, but will NOT ring if automatically rolled. This is an obvious feature gap. Thanks.

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joe-weber172 commented Oct 29, '15

This reply was created from a merged topic originally titled Call Handling: Allow customizable time to have deskphone ring before ringing mobi.... I want when someone contacts my office line number (IP/Softphone/physical phone/SIP) (aka not my computer), it rings on my physical phone (above), THEN if I don't answer after 20/30
seconds (because I'm out of the office)...I want it to ALSO ring on the
Ringcentral App on my cell phone (simultaneously).

Steps
1) Call Rincentral office line, don't answer...then
2) Rings on Ringcentral App simultaneously incase out of the office

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mark-adams561 commented Dec 14, '15

This reply was created from a merged topic originally titled make the desktop app an option to ring second to the IP Phone. make the desktop app an option to ring second to the IP Phone , right now, the desktop app rings first,

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jennifer-brabham1974 commented Jun 28, '16

This reply was created from a merged topic originally titled Desktop users want hard phone to ring first, then softphone. Desktop users want hardphone to ring first, and then softphone (RingCentral app). Right now, it appears if you want desk phone to ring first, you have to turn softphone off completely. Am I missing something ?