Idea

alex-hower suggested Jan 26, '15 Dr Yan commented Jun 17, '20

Fax: disable fax voicemail

We have some of our clients fax our direct lines, we have it set so that we receive emails notifying us of the fax with the actual fax attached to the email. After the fax has been received and the email sent, the message center generates a voicemail (or audio notification/announcement for the picky tech support staff) stating that you have received a fax. When we see the light blink on the phone we don't know if it's an actual voicemail or just a fax notification. It's redundant because we use email notifications, annoying, and a time waster. According to tech support it's just "part of the ring central system". We need the ability to turn it off just like emails or sms notifications.

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hnafe commented Feb 12, '15

I completely agree. We contacted RingCentral about the exact same issue last week and were told this is not yet something their system allows, but I could post on here to suggest it to their Product Enhancement Team for consideration in new features. Glad to see we aren't the only ones who find this feature a bit of a time waster since the email notification provides us with everything we need. Thanks for sharing!

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terrance5157 commented · Jun 02, 2017 at 08:19 PM

2 years later, and we are still in the same situation. Very frustrating.

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filas commented · Jun 12, 2018 at 06:28 PM

This should be an easy fix, and considering the number of bugs within Ring Central's software, it's surprising that this hasn't been addressed (or maybe not surprising). This can't be that difficult to address...is anyone reading this feedback? Should we send handwritten letters to senior management...will that better receive attention?

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saadetswift16514 commented · Jun 13, 2018 at 04:22 PM

Hi FILAS,

I can't comment on the difficulty level since I'm not a programmer. We do regularly send reports to our Product Team regarding active feature requests.

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mike commented Feb 13, '15

Sorry I don't have a better answer for you but I can see the inconvenience this may cause. There is a way to completely disable the message indicator light, but then you'll have to depend on your email notifications so that may not be a good work around, but it is available if you need us to do that.

Mike

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david-lammons2908 commented · Aug 23, 2016 at 04:51 PM

Is there any update on this VERY ANNOYING VM notification??? It looks as if this is a design flaw.......

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bob-robinson3288 commented · May 23, 2017 at 01:06 PM

We stopped having this problem when we went into Notifications and turned on "Mark message as read once emailed" - seems to have done the trick.

That stated, I do think it would be good to disable voicemail messages notifying users of a fax, and certainly kill the function where if you delete the voicemail that it deletes the fax itself. One other tip - we recently learned that deleted faxes are still available in the user's portal under Messages > Deleted Items.

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mike-bottos commented · Feb 28, 2018 at 09:51 PM

After reading this thread, I've lost all faith that the tickets Ive opened will ever be addressed. I don't even have others voting up my issues. Looks like were stuck.

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mike-bottos commented · Feb 28, 2018 at 09:52 PM

For the record, I am having this issue too.

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larry-davis2788 commented · Mar 07, 2015 at 05:14 PM

what this thread is saying is that we can't turn off our voicemail from telling us how many faxes we have? is this correct?
Are there other options?

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cheryl-meyer-farmers-insurance-agency commented May 11, '16

This reply was created from a merged topic originally titled Voice Message notification for fax messages.. It would be best to have an option to opt out of receiving fax notifications via the message center on our phone devices.

I was advised that there currently is no option to do this.

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kim commented · May 11, 2016 at 09:18 PM

Danno assisted me with testing this today. Try and go in to Messages & Notifications and check " Mark Message as read once e-mailed". See if that is a possible work-around for your business needs.

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cheryl-meyer-farmers-insurance-agency commented · May 11, 2016 at 09:21 PM

Thank you ill give that a try and get back with an answer.

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cheryl-meyer-farmers-insurance-agency commented · May 11, 2016 at 10:31 PM

unfortunately this did not work for us and we are still getting the fax notification via voicemail.

This can get quite annoying and i think it would be great to be able to program that in, as i see people have inquired about it before and the option to turn on/of notifications for sms already exists but not for fax.

I do appreciate the assistance though!

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danno147 commented · May 11, 2016 at 10:45 PM

Not sure why it works on mine and not yours. I have RC Office; one account that is the Standard subscription and the other is Enterprise. And I get a ton of spam faxes every week!

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front-desk-12250 commented Jun 16, '16

We started missing faxes. Reported it to RingCentral and were told that deleteing the VM will delete the fax. Asked if we could turn off the VM and were told that isn't an option. Asked if we could turn off the deleting of the fax and were told that is by design.

So would definitely like to see the disabling of the voicemail as a feature :)

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bob-robinson3288 commented · Jun 13, 2018 at 04:27 PM

I don't get the rationale behind the design of having the deletion of the voicemail notification ALSO deleting the actual fax.

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terrance5157 commented · Jun 13, 2018 at 04:29 PM

I couldn't agree more Bob - it is a major design flaw. And the fact that people have been actively complaining about it for YEARS is even more astounding.

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pamela-priest commented Aug 29, '16

I would like to add my voice to this thread as well. Please create a disable button for what actually goes to our voicemail. It is time consuming when sending and receiving many faxes to get notification for each one.

I would like to say that I appreciate being able to send a fax through Ring Central. It works great!

Thank you.

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pcjjjr3407 commented Oct 26, '16

Another customer that would like the option to NOT receive voicemails for every fax received. This is very annoying.

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Diana Terry commented Dec 8, '16

Just this week, we began with RingCentral. Love the phone system and ability to receive fax via email. Hate receiving a voicemail notification for a received fax. I see this is on-going for at least two years. Please listen to your users and add the ability to disable the notification via voicemail.

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lab-pharm4456 commented Jan 3, '17

Please provide an option to enable/disable fax notification via voice message.

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lakhia commented Jan 20, '17

I would also like this option. The voicemail for every fax is ridiculous. This should be an easy fix. I can't believe it's been 2 years since this problem has been identified and it hasn't been resolved.

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lori-harken4226 commented Jan 25, '17

I agree! Please create an option so that faxes can be received as attachments in an email, but without also leaving a message in my voicemail about it.