Idea

michel5476 suggested Oct 24, '17 dan-canterbury commented Jul 13, '20

Cancel RingCentral Outgoing E-Fax (via email)

We also need a function to cancel outgoing faxes that have been submitted through RingCentral. Our users sometimes send outgoing faxes to the wrong phone number (using email to @ rcfax.com). When they do it repeatedly by mistake, they need an option to cancel the fax so that they are not bothering recipients' voice lines.

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tami-warr commented Oct 25, '17

Agree 100% - need a STOP button during transmission OUTGOING.

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michel5476 commented Oct 25, '17

I forgot to mention, for this Cancel-Fax function, we would need outgoing faxes "In-Progress" and "In-Queue" to both be viewable in a list (the call-log?) and can be selected, then cancelled. Currently In_progress outgoing faxes are viewable in the call log, but they cannot be cancelled. Outgoing faxes that are in-queue (ie. being received by email and being rendered) are not viewable anywhere. For example, I had one user had a problem with her email and resent the same email faxout repeatedly 30 times - it would have been nice to be able to cancel them all in the queue before they were sent out. (and before the user received 30 rendered confirmations )

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patrick-kraker7658 commented Nov 2, '17

I agree with the request also, 100%.

Ring Central please implement this option

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steven-sparkman commented Jan 22, '18

Agree - this is needed! Typos in entering numbers are inevitable, there has to be a way to kill an outgoing fax when the error is discovered.

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Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

computer-repair commented Feb 2, '18

Ditto need ability to cancel Faxs outgoing as sometimes customer fax fails and don't need it to repeatably call back and attempt to complete the fax.

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Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

elsa-soto9350 commented Mar 20, '18

Yes I completely agree with the request also!!!

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Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

nutgraf9422 commented Mar 25, '18

I agree. Please do this RingCentral.

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Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

stacey-brown1 commented Apr 20, '18

How does a service so large and well established not have such a basic ability? I accidentally put in the wrong number, and now some poor woman is getting called repeatedly and there is nothing I can do about it!

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bill-henderson11240 commented Aug 8, '18

wow. looks like my trial will be very short lived. this is basic.

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bill-henderson11240 commented Aug 8, '18

Good news, at least for the for the workflow I was using, this is possible: from Desktop app > Messages > Outbox, you should see list of outgoing faxes. There should be a check box to the left, once you check one, the Delete button goes from greyed out to available. Delete that item and it should be cancelled.

IMPORTANT: I was in Internet Explorer 11, and this checkbox was not there, until I added ringcentral.com to my Compatibility View Settings. Or just use Chrome.

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Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

krisann-blair16151 commented · May 07, 2019 at 08:21 PM

one other note - to access this on desktop you need to be in an extension and not in the admin.

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