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ryan-barnes15302 asked ryan-barnes15302 commented

Unable to make calls or add numbers in Developer portal

I am attempting to test my application in the sandbox environment but I keep coming errors stating that "Funds are too low" or not enough credits.

I have attempted to make RingOuts via many avenues but seem to be stumbling in the same issue everywhere. I have attempted to add numbers or manipulate settings in the portal but that has not yielded any results.
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Phong Vu avatar image
Phong Vu answered
Hi Ryan,

Give me your sandbox main company number so I can check your account for you.

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ryan-barnes15302 answered ryan-barnes15302 commented
My sandbox number is +61291573863
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Phong Vu avatar image Phong Vu ♦♦ commented ·
Sorry for the delayed response.

I check your sandbox account and you still have all the free credits. Not sure why you received that error.

I passed your case to a support engineer and he is investigate the problem.

Please stay tuned.

+ Phong
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ryan-barnes15302 avatar image ryan-barnes15302 commented ·
Thank you.

I can also confirm that this is still a problem.
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ryan-barnes15302 avatar image ryan-barnes15302 commented ·
Hi Phong,

Is there any update to my case?
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Phong Vu avatar image Phong Vu ♦♦ commented ·
I just ping him again. As a RingCentral customer, you can always send your question to devsupport@ringcentral.com.

+ Phong
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ryan-barnes15302 avatar image ryan-barnes15302 commented ·
I will, thank you
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