question

Robert Gohrs avatar image
Robert Gohrs asked bob-wenzlau393 answered

RingCentral for Desktop App: Incoming Voices are garbled and distorted.

Ive been plagued by Audio Quality Issue when using RingCentral for Desktop App in which Incoming voices to be garbled and distorted.   When I revert to the Old RingCentral Softphone, the settings can be adjusted to eliminate the problem.

This problem is consistent through my Computer Speakers, Plantronics Bluetooth Headset, and a Logitech ClearChat USB Headset.

The Advanced Audio Settings available with the Old Softphone has been used to resolve this issue; however its NOT available in the New Windows Desktop App.

Windows Vista 64 Bit and Plantronics Voyager Legend (w/ BT300 USB adapter)

Are you having a Similar Problem...?

topic-default
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

·
bob-wenzlau393 avatar image
bob-wenzlau393 answered
Yes!  RingCentral always points the issue at the network, and not themselves.  This is very frustrating being a user. My platform is a Mac, but the same challenges exist.  The phone is the voice or touch of our business, and having poor audio quality just kills me when it occurs on client calls.
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.