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hootsuite-app19 avatar image
hootsuite-app19 asked saadetswift16514 commented

Fax: Does RingCentral have HIPAA compliant faxing?

In response to @bschorr on Twitter: https://twitter.com/bschorr/status/679691481829912577 Really @RingCentral, your fax isn't HIPAA compliant?
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megan-morgan answered saadetswift16514 commented
Correct me if I'm wrong, but your "FAX" service IS NOT HIPAA Compliant. You do not allow companies to send faxes via RingCentral and still remain HIPAA Compliant. Your HIPAA Compliancy only applies to "Voice and Messaging", NOT Faxes.
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suzanna-hicks10377 avatar image suzanna-hicks10377 commented ·
I am confused about the difference between an e-fax and the faxes sent through a HIPAA account?  
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saadetswift16514 avatar image saadetswift16514 commented ·
Hey Megan,

e-fax is not HIPAA compliant. However, if you have a HIPAA account - your faxes will be compliant. 

Here is an article for Fax FAQs  and HIPAA Privacy Rules/Overview

 As Mike mentioned above, to learn more it's best to speak with someone from our team who can go over all of the details and questions you may have.
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olga-epelman10407 avatar image olga-epelman10407 commented ·
Same here...for others who look through these question and answer forums, it would be helpful if you explain the difference. For those of us who have activated the HIPPA setting, how can we ensure that the faxes we are sending and receiving is HIPPA compliant? Thank you!
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saadetswift16514 avatar image saadetswift16514 commented ·
Hey Suzanna and Olga,

As Mike and myself mentioned earlier, it's always best to speak with your Account Manager regarding HIPAA questions. If you don't know who your Account Manager is, send me an email at community.support@ringcentral.com and I'll grab their contact information for you.
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