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Murthy TLN avatar image
Murthy TLN asked Phong Vu edited

Email to Case Outlook

I am setting up email to case for an outlook email alias.
I am trying to configure the outlook email system to forward messages to the email alias to the email services address provided by salesforce.
(Through Manage Rules & Alerts in outlook).
but then the case is not getting created.

Please advise!!

Thank you!

email setting
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Phong Vu avatar image
Phong Vu answered Phong Vu edited

If your question has nothing related to RingCentral platform. I recommend you to ask from stack overflow for better chance to get an answer.

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