question

amira avatar image
amira asked mike answered

We are in 2015, why doesnt Ring Central have an email function to contact someone in billing?

Only way to get in contact with Ring Central is by phone? We live in a digital age, why not a way to contact someone by email or even a "contact us" function? So frustrating!!!!

Received an email that my account is "up for renewal" and to call Ring central? If you can send an email to say its a renewal, why would a customer have to call? How about a function to email back? Its so frustrating since we live in an error of digital communication.

When you go to the Ring central website, it doesnt give you any email options, just to call? I want to be able to email someone, who can help and to provide me options of why I should renew? All other companies who want your business know at renewal time to reach out to the customer. I have never heard from Ring Central and it seems I can't get a hold of billing on what my options are?

Very very frustrating morning. Wish Ring Central would get in the digital age.
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mike answered
Hello Amira,  If you have a general question you are welcome to ask here on the Community. But, if its something more private and you do not wish to call us you are always welcome to  Open a Case online. 
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