Idea

eric-almassy2212 suggested Jun 25, '15 joseph-caplan commented Apr 24, '20

RingCentral Meetings: attendees not required to download app

RingCentral Meetings: screen sharing without participant downloading.

I work with attendees on Ring Central Meetings that are NOT tech savvy. They often have trouble downloading the required plugin before launching a Ring Central Meetings session. I know similar services don't require any software to be downloaded. Is this planned for future versions of RC Meetings?

ringcentral meetings

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extrader commented May 18, '18

This reply was created from a merged topic originally titled Meeting participants with a locked down device. For Windows and Mac clients to participate in meetings only (never host, schedule, manage users etc.) Would we only require the Desktop client for Windows and Mac's?

We have users with locked down workstations that may receive meeting invites in the near future, they cannot download and install any software on the workstations.

All software has to be packaged and deployed by IT (not ideal I know but that's life for now). Would the desktop client allow participation only? Does it require a RC account? Are there any fees? Is there a better option?

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jeff-salisbury7355 commented · May 18, 2018 at 09:15 PM

ExTrader - To attend a meeting you just need the RingCentral Meetings desktop app installed - there is no charge. The RC product team is working on the ability to join a meeting as a participant without needing to install an app but that's still sometime in the future.

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king10525 commented Jul 12, '18

This is a critical function as most enterprise customers do not allow non-admin users to install software on their workstation. Zoom has supported "Join from your browser" for a long time. We understand there are restrictions about not supporting video but we don't care about video. we care about presentations with screen sharing and NO SOFTWARE to install to do it. Just allow ringcentral admins to enable this function that is already supported by zoom.

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icemanwolf5077 commented Sep 17, '18

According the September Feature Release email, No-download web client should be available. We've downloaded the most current update, but guests still had to download. Is there something we have to do to activate this first?

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david-phillips7236 commented · Sep 17, 2018 at 09:48 AM

Doesn't seem to be working for me either. The meeting URL doesn't show anything on the screen that suggests that users would be able to "click the meeting link and join a meeting via web browser."

The knowledge base article is here -

https://success.ringcentral.com/articles/en_US/RC_Knowledge_Article/10405-RingCentral-Meetings-Join-...

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gene-escober5118 commented · Sep 17, 2018 at 03:39 PM

This is not working for me either. I submitted a support ticket.

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saadetswift16514 commented · Sep 17, 2018 at 03:52 PM

Have you all verified that this setting is on in the online portal?

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gene-escober5118 commented · Sep 17, 2018 at 04:11 PM

After logging into the web portal, click Settings Tab > Meetings Tab. Its towards the very bottom before the Email Notification settings.

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robert-jerina115 commented · Sep 17, 2018 at 06:57 PM

Admins can also enable it (and lock it to enabled) in the admin panel, as well as a bunch of other Meetings features/settings.

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iora5877 commented Mar 8, '19

It appears that this is no longer working and downloading the app is required once again.
Despite the fact I have the "join from your browser" setting enabled for our accounts, Ringcentral is still pushing down the Meettings app when you open a meetings URL in your browser.

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saadetswift16514 commented · Mar 08, 2019 at 08:45 PM

Hi Iora, have you contacted Support about this?

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iora5877 commented · Mar 08, 2019 at 09:15 PM

Yes, I called today and was told that is the way Meetings is currently configured to work, so that you are exposed to all the features that the app allows.

I was hoping to use this as a work-around for the issue outlined here: https://community.ringcentral.com/ringcentral/topics/unable-to-log-in-to-ringcentral-meetings-from-o...

This latest version of the Meetings app seems to have numerous issues for users running OSX. For us it is the erroneous "invalid meeting" message being received by users trying to join a valid, active meeting.

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saadetswift16514 commented · Mar 11, 2019 at 04:53 PM

Hi Iora,

I double-checked and the ability to join the Meeting via web is still available, it has not been removed.

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iora5877 commented Mar 11, '19

Hi Saadet,

Did you try testing this? Even though I select the "join from your browser" option, the RingCentral meetings app is still pushed down to my computer running OSX. This happens almost immediately without any user intervention.

- Thanks

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saadetswift16514 commented · Mar 12, 2019 at 08:59 PM

Hi Iora,

I did test it :) My participant clicked on the Meeting link, a window in Chrome popped up, and they clicked "join from your browser", then they were connected to the Meeting.

Now, what you are experiencing sounds like at one point you told Chrome to always open that type of program in RC Meetings - therefore, when you click a Meeting link, it pops up Chrome and automatically logs you into the Meeting without you having to click anything extra.

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joseph-caplan commented Apr 24, '20

See this link: https://support.ringcentral.com/s/article/10405-RingCentral-Meetings-Join-meetings-on-a-web-browser?...

The "limited Participant controls" is a HUGE understatement. This web-browser thing works, but NO Chat and No User participation controls such as Raise of Hand. Audio is by dial-in only.

A start, but I need CHAT in all of my sessions.

Is this ZOOM? RingCentral Video (RCV) was introduced to the press on April 2, 2020. This is the NEW video that is not using a ZOOM session license.

It might not be in the RingCentral Meetings application. The ZOOM video is still in RingCentral on the Video window view. Both look the same when you are sharing, but RingCentral shows powered by ZOOM and RingCentral Meetings does not. But it looks like ZOOM.

The screen shots of the new RCV seem different. Any day now to get that?

Press Release: https://www.ringcentral.com/whyringcentral/company/pressreleases/ringcentral-releases-ringcentral-video-to-address-work-from-anywhere-demands-completes-message-video-phone-solution.html