Idea

max-mcnamara suggested Oct 23, '14 t commented Jun 20, '20

Desktop App: click to dial

I want to be able to call from my computer by clicking on a phone number hyperlink and having the Rincentral App open on my computer and make the call.

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Michael Savage commented Mar 9, '15

This reply was created from a merged topic originally titled When will windows default dialer feature be added to new soft phone?. When are they going to bring back the feature then enable RingCentral Softphone to be set as the windows default dialer? This is how we initiated call from our CMS program which then also started a timer with a window to type in phone notes. It was obviously available on the old version. I just want an idea of when this will be added. I won't be updating everyone to the new soft phone until it is and I am axiously awaiting. Any information would be helpful. Thank you.

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nicholas-head1632 commented · Apr 18, 2016 at 07:52 PM

It's mind-blowing to me, that a company as large as RingCentral, can have both the Windows and OSX desktop apps not take over protocol handlers for SIP:// or TEL:// links. This desperately needs to be implemented as quickly as possible. Browser extensions are not the answer. Just use standard protocol handlers. Thanks!

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mike commented · Mar 09, 2015 at 06:28 PM

I merged this discussion into a related topic as this feature is still planned, but I do not have a release date yet. We'll update the status on this page as soon I have more details.

Please VOTE in the upper right corner to request this app.

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Maciek Ziernicki commented · Jan 20, 2016 at 10:19 PM

Mike,

Any update on this?

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mike commented · Jan 20, 2016 at 11:11 PM

There have been a few changes, but there's till not a true click to dial function. The closest thing at this time is to use the new advanced hot key functions. Just highlight the number you want to dial, and press the hot key for "outgoing call", which is set at "F6" by default but you can change it by going to Settings > General and look under the "advanced hotkeys" section.

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Michael Savage commented · Apr 19, 2016 at 07:23 PM

Well it seems to support TEL but it doesn't support SIP which could be my issue. But I can def no longer use my desktop CRM (even though I could on old softphone) which clearly the protocol the old softphone used that made it work is no longer being used by new softphone :( Also it would be nice if when using ringout it would auto dial like with the old softphone instead of just using a cut/paste and having to confirm the dial several times after that.

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Jeff Rance II commented Mar 18, '15

This reply was created from a merged topic originally titled Add url.tel protocol that allows Click-to-Call from Browser. new softphone no longer supports tel: link that would previously allow clicking on a phone number (generally within a web browser / website) and it auto-dials in the Softphone Application.

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jason-heidkamp1793 commented Mar 18, '15

Definitely needed asap

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Anthony Barton commented Mar 18, '15

This would be a great feature

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David Mejias commented Apr 1, '15

This reply was created from a merged topic originally titled Click to call Integration with Less Annoying CRM (They have simple API program). Click to call Integration with Less Annoying CRM (They have simple API program)

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ringcentral35 commented Jul 15, '15

I found a way to make the "Click to Call" and RingOut work together (a blend between RC API+Firefox). You need it here?

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Chris Wunderlich commented Aug 5, '15

Yes please :)

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ringcentral35 commented · Aug 05, 2015 at 03:55 PM

a) Install FireFox b) Install the Add-On Telify (from their website or search on the Add-Ons page from Firefox) c) If you want to use your desktop Phone, Configure the RingOut Feature. d) Enjoy!

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ringcentral35 commented · Aug 05, 2015 at 04:49 PM

a) Activate your Hot Key in settings b) Select with the mouse, the phone number in any webpage c) Press your Hot Key defined in a) d) Enjoy!

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Chris Wunderlich commented · Aug 05, 2015 at 04:12 PM

Thank you very much for the response. Any ideas for Chrome?

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Jeff Rance II commented Feb 19, '16

This reply was created from a merged topic originally titled Desktop App: Click to Dial Support. When using the RingCentral Softphone on Windows 7, it will allow clicking a phone number in a web browser (i.e. Chrome) to auto-dial with the softphone. This makes it very helpful for large call volume using an online CRM (such as Microsoft Dynamics). Unfortunately, on Windows 8 the feature no longer works. Windows offers to associate Sykpe, Lync, and other programs with the Click-to-Dial functionality but the RingCentral Softphone app is conspicuously absent.

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Michael Savage commented Apr 19, '16

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hristovschi commented Jul 11, '16

This reply was created from a merged topic originally titled Click and call Feature. ave the option to click a phone number and immediately call out through the RC application