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david-prioriello13036 asked jessicahernandez16518 answered

Salesforce Call Center Login failure Sorry, we can't recognize the device. Please use other device or browser and try again.

I can't sign in to my Salesforce Ringcentral Sidebar app integration due to some kind of 2-factor sign-in problem. I receive the code in my email but then it doesn't work.


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jessicahernandez16518 answered
Hi David, 

Are you experiencing this problem when using a different browser, such as Google Chrome? 
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david-prioriello13036 answered
it looks like I have the same problem in chrome.
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jessicahernandez16518 answered
Hi David,

Can you make sure you have AdBlock turned turned off in your browser, it's possible that it is blocking the iovation library for 2-factor authentication. If this doesn't do the trick, please open a case with Support! 


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