question

tcm69211569 avatar image
tcm69211569 asked michel5476 answered

recording calls forwarded to a landline?

We are contemplating forwarding a number to a landline to eliminate the possibility of a phone outage due to an internet or power outage (this particular # is used to call into a 24hr call center). Would calls to this number still be recorded within RC?
topic-default
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

2 Answers

·
jb-ferguson avatar image
jb-ferguson answered
Once it is out of the RingCentral system, it will not be recorded.
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

michel5476 avatar image
michel5476 answered
Think of forwarding as a hand-off.  RingCentral logs will record the activity of the call (called-in number, caller-id, IVR menus selected, etc.)  until the call is forwarded (handed-off) to an external number.  It does log which external number it is forwarded to, which is often some help when tracing calls.
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.