Not receiving text messages inbound on desktop - outbound messages are sending

Question

question

lm asked Jul 9, '18 jb-ferguson commented Sep 19, '19

Not receiving text messages inbound on desktop - outbound messages are sending

All of a sudden one day I stopped receiving inbound text messages on the desktop version

Release: 10.0.0.30453. I can send them, but I stopped receiving them. This has always worked fine previously since we first started using RC. Rebooting my computer and logging out and back in to the program doesn't help. This is very difficult as we use this feature constantly.

topic-default

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 1 · 2018-07-11T13:39:15Z

saadetswift16514 answered Jul 11, '18

Hi LM,

That's odd. Are you still having issues? If so, please open a Support Case so we can gather more information.

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 2 · 2018-07-15T02:03:48Z

blue-110900 answered Jul 15, '18 saadetswift16514 commented Nov 18, '19

Same issue for me as well.

1

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

saadetswift16514 commented · Jul 16, 2018 at 01:25 PM

Hi Blue 1, please open a case so we can investigate!

1 ·

Answer 3 · 2019-06-25T16:42:33Z

joshua-zampieri16156 answered Jun 25, '19

I started having the same issue after changing the calls from simultaneous ringing to one person then the other.

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 4 · 2019-07-11T03:09:31Z

jackeline-perez answered Jul 11, '19 saadetswift16514 commented Nov 18, '19

Any resolution I have the same problem

1

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

saadetswift16514 commented · Jul 11, 2019 at 01:52 PM

Hey Jackeline, we haven't heard an update from anyone who was experiencing this issue. Please do open a case so Support can look into it and then get back to us with updates :)

0 ·

Answer 5 · 2019-09-17T04:20:59Z

rz answered Sep 17, '19 jb-ferguson commented Nov 18, '19

Same issue with me. Not receiving texts on Message+, but I'm able to send. The sent messages are NOT syncing with Verizon.com nor my phone. It was working great until a few days ago. New iOS upgrade in my iPhone 6 gave me a few few issues with texts on the phone a few weeks ago, but seemed to correct itself with another update. Message+ for my desktop did not seem affected while all this was happening. I noticed today that Message+ was also not receiving on my laptop either, so seems to be equally effecting both my Windows 7 PCs

3

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

saadetswift16514 commented · Sep 17, 2019 at 04:02 PM

Hey RZ, please contact Tech Support so they can look into it

0 ·

rz commented · Sep 19, 2019 at 04:01 AM

I've tried tech support several times about Message+ app. Tech support is unable to help. They just tell me to upgrade to newest version which requires Windows 8.1 or Windows 10. Windows 7 is still being officially supported until April 2020.

0 ·

jb-ferguson commented · Sep 19, 2019 at 10:09 AM

RZ,

From a developers viewpoint, just because Windows 7 is officially supported by Microsoft doesn't mean that every other developer that writes software for the Microsoft platform has to officially support the OS for their software. In fact sometimes it is not even possible as one type of technology needs to move forward (VoIP and UCaaS in this instance), the older operating system (OS) might not be capable of handling it.

I am not a RingCentral employee but I have been a developer. I have had to abandon a version of an operating system long before Microsoft officially stopped supporting it several times in the past to keep up with what was needed in my software.

0 ·

question