We recently switched over to RingCentral from Shoretel. With Shoretel, we're able to accurately report each user's call logs. On average, a user would log around 4-6 hours per week. I started pulling Call Logs from RingCentral and it was logging 10+ hours a week. I've removed all Missed Calls, Stopped Calls, Voicemails, Hangups - pretty much kept only calls that were connected.
I did some more digging and tested a call to myself. Called my cell and left the phone on for exactly 40 seconds. Went into RingCentral Call Logs and saw that the call was for 47 seconds. I thought maybe this accounted for the rings before I answered my cell phone so I tried again for exactly 40 seconds and this time it was 42 seconds. Basically, I made many test calls and it was consistent with the extra seconds that was added to the logs.
Anyone having similar issues and/or solutions to this?
I did some more digging and tested a call to myself. Called my cell and left the phone on for exactly 40 seconds. Went into RingCentral Call Logs and saw that the call was for 47 seconds. I thought maybe this accounted for the rings before I answered my cell phone so I tried again for exactly 40 seconds and this time it was 42 seconds. Basically, I made many test calls and it was consistent with the extra seconds that was added to the logs.
Anyone having similar issues and/or solutions to this?