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william-hofer avatar image
william-hofer asked mary-rose answered

RingCentral AUDIO ONLY Conferencing not available for essential office plan.

Why the the Unlimited Audio Conferencing feature unavailable in the Essentials Office plan? 

According to the feature list here:  https://www.ringcentral.com/office/plansandpricing.html it has a green Dot beside it meaning to say that it is available. 

BUt according to this article:  https://support.ringcentral.com/s/article/Conference-Calling-Touch-Tone-Commands-and-International-Dial-In-numbers?language=en_US#three
It is saying that is is not enabled on all plans automatically. 

Why is that?
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mary-rose avatar image
mary-rose answered
Hi William!

Sorry about this. I have reported this concern to our Knowledge Base Writers and they have updated the article. Audio Conferencing should be available on Essential plans as well.

Thank you!
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